Abraham Lincoln Hotel- Springfield, Illinois

It honestly breaks my heart a bit to mention the Abraham Lincoln Hotel in Springfield Illinois.  We stayed there on our first visit to town.  We stayed there at the end of our trip driving to South Dakota, and we stayed there on our most recent trip to town.  WE WILL NEVER STAY THERE AGAIN.  AND, I must withdraw my previous endorsement for the hotel.

The rooms are looking a bit ragged (see my photos).

Also, we were there right as the coronavirus scare was heating up in March.  Businesses were closing left and right.  Everyone was worried about everything.

And we were worried about elderly relatives.  We decided to cut our Springfield trip on this trip down from 3 nights to 2.  We went to the front desk to let them know we would be leaving a day early.

A front desk manager named Jonathan came up to talk to us.  He informed us that there would be a ONE HUNDRED DOLLAR cancellation fee!  We were shocked and a bit offended.  We are Hilton Honors members, we have stayed at this hotel 3 times.  We had spent money in the hotels restaurant.

We argued with the amateurish manager about this.  He kept insisting that he was trying to help us out with the fee (our room rate was around $130).  We felt the hotel was taking advantage of a national crisis.


I pointed out to Jonathan that he was literally standing in front of a satisfaction guaranteed sign.  I told him we were not satisfied.  He had no response.

We walked away from the unprofessional babbling manager.  We called Hilton Honors and the fee ended up being waved...  but this was some stress we did not need at that moment.  I thought about how Jonathan could have handled this so differently, but he did not.

Anyway, we will be staying at another hotel on our next Springfield trip.  Right now, according to tripadvisor, there are 13 other hotels in town rated higher.