The outside of the hotel looks nice. The main lobby is interesting. Unfortunately, we had a bad experience here, and we will never be back.
There were actually several minor issues I could almost over look (a chaotic check in area with no bell hops available, we got the wrong room keys, the rooms are very similar to chain hotel rooms, etc). BUT there were some other issues that were very bad.
The morning we left, we dealt with easily the rudest front desk person ever. Briefly, we were asking about how to use our keycard to exit the building after check out. After explaining, the person grabbed one of our two cards away, telling us that we wouldn't be needing the second one.
It was strange, this is a historic hotel. Its not inexpensive, and most noted hotels like this pride themselves on quality and customer service. Not here.
Here are a few historic hotels we have stayed at that are great:
West Baden Springs Hotel in Indiana
Boone Tavern in Berea KentuckyThe General Morgan Inn in Greeneville, Tennessee
Green Mountain Inn in Stowe Vermont
The Blennerhasset Hotel in Parkersburg, WV
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